We are seeking a Client Success & Operations Associate to play a crucial support role within the Client Service team, focusing on optimizing tools, processes, and data to ensure a smooth client experience and efficient internal operations.
The ideal candidate will possess strong analytical skills and a client first mindset, enabling them to identify trends, optimize processes, and support strategic decision-making. They should be detail-oriented, highly organized, and capable of managing multiple projects simultaneously in a fast-paced environment. Excellent communication skills are essential, as this role requires close collaboration with cross-functional teams, including sales, marketing, and leadership. Proficiency in tools such as CRM software, and SQL or Excel for data analysis is highly desirable. A passion for innovation, creativity, and achieving results will set the stage for success in this dynamic position.
Data Analysis and Reporting:
· Leverage CRM/database systems to optimize client relationship management and improve operational efficiency
· Analyze performance data and develop actionable insights to enhance campaign outcomes.
· Identify trends and areas for improvement based on client data
Cross Functional Collaboration:
· Work with Sales team to ensure smooth client hand offs
· Provide operational support for client feedback loops and product roadmap alignment
· Ensure outstanding client service through appropriate and timely outreach
Process Optimization:
· Utilize CRM and reports to maximize Client satisfaction and health
· Create and maintain scalable workflows for onboarding, renewals and support
· Identify areas of opportunity and propose process improvements
· Document SOP’s and best practices
Project & Program Support:
· Help launch and track client success programs
· Support the rollout of new initiatives or product releases to clients
· Coordinate internal communications and materials related to client success
At Awarity, we pride ourselves on fostering a culture of innovation, collaboration, and inclusivity. We believe in empowering individuals to bring their unique perspectives and ideas to the table, creating an environment where creativity thrives. Our team values continuous learning and growth, encouraging professional development at every stage of your career.We are committed to maintaining a supportive and respectful atmosphere, where teamwork and open communication drive success. By placing emphasis on both individual and collective achievements, we cultivate a culture that inspires excellence and helps each team member reach their full potential.
Competitive Salary and Benefits based on experience.
Join the team that's changing the advertising industry – apply today.
It is the policy of Awarity to abide by all applicable state and federal fair employment laws, in all aspects of its operations. Employment decisions and personnel practices relating to hiring, promotions, transfers, training, job assignments, rates of compensation, benefits, working conditions, discipline, and termination of employment shall not be based on race, color, gender, sex, sexual orientation, gender identity, religion, national origin, age, veteran or family status, or physical or mental handicap or disability (except as such handicap or disability may relate directly to the applicant’s ability to perform a particular job or function to which he or she may aspire and reasonable accommodations to compensate for such handicap or disability cannot be made), or any other status or condition protected by applicable state or federal laws, except where a bona fide occupational qualification applies. Rather, these decisions and policies will be made and established based on the capability of the employee or the prospective employee to perform the particular job functions and the performance of the employee in the job functions.