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Awarity Campaign Central

Onboard, manage, and review your campaign, all in one easy-to-use platform.

Key Performance Indicators - Metrics that evaluate performance of marketing efforts (i.e. Impressions, Clicks, Conversions, Completion Rates, ect.).

Explore Features in

Awarity Campaign Central

Campaign Performance

Keep track of detailed campaign performance daily for every channel.

Multi-app Dashboard

Executive Summary

Heat Map

Key Metrics

Creative Performance

What can I do in the Awarity-Sylvan LAF Portal?

Your Awarity-Sylvan LAF Portal allows you to check your territory’s current budget, spend, and monthly allocation. In the Budget Manager, you can update your annual or monthly budget and reallocate your budget to best suit your goals. In the Zip Code Manager, you can check the targeting and census info for your current zip codes and add or remove zip codes from your campaign.

How can I reduce my annual budget?

Annual budget reductions must be approved by Awarity and in some cases, Sylvan corporate to ensure you fulfill your annual LAF requirement. If you’d like to reduce your annual budget, please submit a question here and we’ll advise. 

Why can’t I submit changes for monthly budget reallocation?

Monthly budget reallocation can only be submitted if all annual budget has been allocated. You can confirm your allocation using the calculator on the lower right side.

When will my budget and zip codes be locked for each month?

All months will be locked the first business day after the 20th of the prior month.

Will I be notified of reforecasts?

Currently, there is no notification of corporate reforecasts. We encourage you to login to the portal to confirm your budget for the following month in advance of the 20th to allow time to submit changes.

What do the index values in the zip code demographic data mean?

Indexing measures how a specific subset compares to a baseline value of 100. Values >100 indicate a group is more likely to live in a zip code and values <100 indicate the group is less likely to live in a zip code.

How do we manage our budget?

Your annual budget is planned at the outset and then managed month to month through forecasting and pacing. Campaigns are adjusted to align with seasonality, performance, and approved changes. You can review your budget at any time in your Awarity-Sylvan LAF Portal.

How do we change the monthly allocation of our budget?

Monthly budget changes should be submitted through the Awarity-Sylvan LAF Portal.

When and where do we see what our budget is per month ahead of time?

Monthly budget details are available at any time in your Awarity-Sylvan LAF Portal. You’re encouraged to login before the 20th of each month to confirm your budget for the following month to account for any reforecasts.

Can the annual LAF commitment be distributed across whichever months we choose?

Your annual LAF commitment can be weighted unevenly across months, but changes must be submitted and approved in advance to ensure compliance and proper pacing.

How is my monthly budget calculated, managed, and communicated?

Your digital advertising budget is managed through a monthly reforecasting process led by Sylvan Corporate. Prior to the start of each month, Corporate reviews overall performance, seasonality, and systemwide priorities and then sets the approved monthly budget for each center. That reforecast determines how much media is allocated for the upcoming month and ensures budgets remain aligned with LAF commitments and broader network goals.

How can I change or reallocate my monthly budget?

If you would like to change or reallocate your monthly budget, you must submit updates in your Awarity-Sylvan LAF Portal in advance of the 20th the of the month prior to when the change should take effect. This deadline allows time for review, approval, and proper setup before the new month begins. Requests submitted after the deadline may need to be applied to a later month.

If I pause advertising for a month, do I still pay for that month?

No. If advertising is paused for a given month, you will not be charged media spend for that month. However, your annual LAF minimum commitment still applies, meaning any paused spend may need to be redistributed across other months in the year to meet the total annual requirement outlined in your agreement.

Can my annual LAF budget be allocated unevenly across the year?

Yes. Your annual LAF budget can be allocated unevenly to account for seasonality, enrollment cycles, or business needs. While monthly spend can vary, your total annual LAF commitment remains the same and must be fulfilled by the end of the year. All allocation changes should be submitted in advance through the Awarity-Sylvan LAF Portal.

How can I get support?

The Awarity team works behind the scenes to keep your campaigns performing well. For the fastest help, submit a question here. Samantha and the Partnership Success team receive a notification right away that a ticket has been submitted and we respond to every question within one business day. You can also view previous webinars and dashboard walkthroughs with other FAQ’s discussed here.

What is included in my management fee?

At Awarity you get the best of both worlds: a world-class Data Science team and AI optimizations. Our Data Science team is constantly developing testing plans and optimizations that are data-backed to ensure your campaign is as effective as possible. The AI platform carries out those optimizations faster and more accurately than any human could.

How can I contact my Awarity Rep?

For the fastest response, please submit a ticket here to our team. Samantha and the Partnership Success team receive a notification right away that a ticket has been submitted and we respond to every question within one business day.

How can I access the dashboard?

Your Campaign Central Dashboard will provide real time reporting for your center(s) for your Banner ad campaigns.

We are actively working with the corporate team to ensure all campaign reporting is consistent within Sylvan dashboards and Awarity.

As soon as this is complete, you will receive credentials. While we would all like to share this sooner, we understand that previously there were many inconsistencies with reporting metrics and want to ensure we provide you fully aligned data.

In the interim, your internal Sylvan Dashboard will provide you with data on leads generated overall.

How can I access the dashboard?

If you are new to partnering with Awarity for your 2026 LAF, you will receive your dashboard credentials via email from dashboard@awarity.com with a temporary password to login. Once received, you can login to your Awarity Campaign Central dashboard at dashboard.awarity.com. If you have partnered with us before, you can use your same login to see your performance.

How are leads being tracked?

In your Campaign Central executive summary, you will see total leads as reported from the Sylvan contacts database. This includes web forms, phone calls greater than two minutes, and engagement with the Sylvan Skills Check. In the different ad channels, you will see how the channels assert their impact over this lead flow. Watch this video here to learn more on why the total leads section is most important.

What audiences are being targeted?

On Paid Search, your ads show to people looking for tutoring services and Sylvan, with a stronger focus on non-branded searches so you can win parents who are not yet committed to a specific provider.

On Meta, we target parents of kids ages 6–17 using demographics, behaviors, and interests
like education, homeschooling, and competitors such as Mathnasium and Kumon.

On Banner Ads, we reach parents on sites and articles about parenting, tutoring, and educational enrichment, and we also retarget people who recently visited your website.

On Connected TV, your local commercial appears in front of parents with kids ages 6–17
on leading streaming channels and apps.

How were the zip codes chosen for my campaign?

Zip codes were selected using your past enrollments and booked assessments so your budget focuses on areas that have already performed well. This helps make your marketing spend more effective. If you want to update your zip codes, please submit a question.

Why do some Meta leads come from people living outside my target geography?

Meta uses its own location logic to decide who is in your zip codes. While each territory's campaigns are set up with their own unique zip codes, Meta is known to use it's own rules to define who they think is likely to be in that zip code, and they do not let advertisers control this. In vacation or high-traffic areas, this can happen a bit more often, but it is generally a small portion of your overall budget. We are continuing to explore work arounds and have requested this feature to be changed, but it's an issue every brand on Meta is currently dealing with.

If we have multiple centers, do we have to run the same ads across all of them?

You have the choice to run separately or together. Please note that there will be separate management fees if you decide to go that route.

Can we change which zip codes are targeted?

Yes, you can submit changes through the Awarity-Sylvan LAF Portal as long as it is submitted by the deadline, and the zip codes are not located in another center’s territory.

How often is the creative being rotated?

Your creative will be updated to align with Sylvan’s promotions and seasonal moments, in partnership with Corporate. Over the next few months, we will build a creative library that fits your ideal schedule and brand messaging, and all templates will be approved by Corporate and localized for your center before they go live when applicable. If you have your own promotional or seasonal ideas you want included, please submit a ticket so we can add them to your campaign.

Where can I see the creative choices for my campaign?

Meta, Banner ads and Connected TV creative will be available in your reporting. We will share new creatives in webinars and via email as they become available for your campaign. We are working on a feature exclusively for Sylvan owners to allow you to view and schedule creatives around your academic calendar and it will launch in early 2026!

A Guided Tour of Command Center

Command Center

Our plan to reach your target audience.

Targeting Approach

Active & Prior Flights

Schedule New Campaign

What can I do in the Awarity-Sylvan LAF Portal?

Your Awarity-Sylvan LAF Portal allows you to check your territory’s current budget, spend, and monthly allocation. In the Budget Manager, you can update your annual or monthly budget and reallocate your budget to best suit your goals. In the Zip Code Manager, you can check the targeting and census info for your current zip codes and add or remove zip codes from your campaign.

How can I reduce my annual budget?

Annual budget reductions must be approved by Awarity and in some cases, Sylvan corporate to ensure you fulfill your annual LAF requirement. If you’d like to reduce your annual budget, please submit a question here and we’ll advise. 

Why can’t I submit changes for monthly budget reallocation?

Monthly budget reallocation can only be submitted if all annual budget has been allocated. You can confirm your allocation using the calculator on the lower right side.

When will my budget and zip codes be locked for each month?

All months will be locked the first business day after the 20th of the prior month.

Will I be notified of reforecasts?

Currently, there is no notification of corporate reforecasts. We encourage you to login to the portal to confirm your budget for the following month in advance of the 20th to allow time to submit changes.

What do the index values in the zip code demographic data mean?

Indexing measures how a specific subset compares to a baseline value of 100. Values >100 indicate a group is more likely to live in a zip code and values <100 indicate the group is less likely to live in a zip code.

How do we manage our budget?

Your annual budget is planned at the outset and then managed month to month through forecasting and pacing. Campaigns are adjusted to align with seasonality, performance, and approved changes. You can review your budget at any time in your Awarity-Sylvan LAF Portal.

How do we change the monthly allocation of our budget?

Monthly budget changes should be submitted through the Awarity-Sylvan LAF Portal.

When and where do we see what our budget is per month ahead of time?

Monthly budget details are available at any time in your Awarity-Sylvan LAF Portal. You’re encouraged to login before the 20th of each month to confirm your budget for the following month to account for any reforecasts.

Can the annual LAF commitment be distributed across whichever months we choose?

Your annual LAF commitment can be weighted unevenly across months, but changes must be submitted and approved in advance to ensure compliance and proper pacing.

How is my monthly budget calculated, managed, and communicated?

Your digital advertising budget is managed through a monthly reforecasting process led by Sylvan Corporate. Prior to the start of each month, Corporate reviews overall performance, seasonality, and systemwide priorities and then sets the approved monthly budget for each center. That reforecast determines how much media is allocated for the upcoming month and ensures budgets remain aligned with LAF commitments and broader network goals.

How can I change or reallocate my monthly budget?

If you would like to change or reallocate your monthly budget, you must submit updates in your Awarity-Sylvan LAF Portal in advance of the 20th the of the month prior to when the change should take effect. This deadline allows time for review, approval, and proper setup before the new month begins. Requests submitted after the deadline may need to be applied to a later month.

If I pause advertising for a month, do I still pay for that month?

No. If advertising is paused for a given month, you will not be charged media spend for that month. However, your annual LAF minimum commitment still applies, meaning any paused spend may need to be redistributed across other months in the year to meet the total annual requirement outlined in your agreement.

Can my annual LAF budget be allocated unevenly across the year?

Yes. Your annual LAF budget can be allocated unevenly to account for seasonality, enrollment cycles, or business needs. While monthly spend can vary, your total annual LAF commitment remains the same and must be fulfilled by the end of the year. All allocation changes should be submitted in advance through the Awarity-Sylvan LAF Portal.

How can I get support?

The Awarity team works behind the scenes to keep your campaigns performing well. For the fastest help, submit a question here. Samantha and the Partnership Success team receive a notification right away that a ticket has been submitted and we respond to every question within one business day. You can also view previous webinars and dashboard walkthroughs with other FAQ’s discussed here.

What is included in my management fee?

At Awarity you get the best of both worlds: a world-class Data Science team and AI optimizations. Our Data Science team is constantly developing testing plans and optimizations that are data-backed to ensure your campaign is as effective as possible. The AI platform carries out those optimizations faster and more accurately than any human could.

How can I contact my Awarity Rep?

For the fastest response, please submit a ticket here to our team. Samantha and the Partnership Success team receive a notification right away that a ticket has been submitted and we respond to every question within one business day.

How can I access the dashboard?

Your Campaign Central Dashboard will provide real time reporting for your center(s) for your Banner ad campaigns.

We are actively working with the corporate team to ensure all campaign reporting is consistent within Sylvan dashboards and Awarity.

As soon as this is complete, you will receive credentials. While we would all like to share this sooner, we understand that previously there were many inconsistencies with reporting metrics and want to ensure we provide you fully aligned data.

In the interim, your internal Sylvan Dashboard will provide you with data on leads generated overall.

How can I access the dashboard?

If you are new to partnering with Awarity for your 2026 LAF, you will receive your dashboard credentials via email from dashboard@awarity.com with a temporary password to login. Once received, you can login to your Awarity Campaign Central dashboard at dashboard.awarity.com. If you have partnered with us before, you can use your same login to see your performance.

How are leads being tracked?

In your Campaign Central executive summary, you will see total leads as reported from the Sylvan contacts database. This includes web forms, phone calls greater than two minutes, and engagement with the Sylvan Skills Check. In the different ad channels, you will see how the channels assert their impact over this lead flow. Watch this video here to learn more on why the total leads section is most important.

What audiences are being targeted?

On Paid Search, your ads show to people looking for tutoring services and Sylvan, with a stronger focus on non-branded searches so you can win parents who are not yet committed to a specific provider.

On Meta, we target parents of kids ages 6–17 using demographics, behaviors, and interests
like education, homeschooling, and competitors such as Mathnasium and Kumon.

On Banner Ads, we reach parents on sites and articles about parenting, tutoring, and educational enrichment, and we also retarget people who recently visited your website.

On Connected TV, your local commercial appears in front of parents with kids ages 6–17
on leading streaming channels and apps.

How were the zip codes chosen for my campaign?

Zip codes were selected using your past enrollments and booked assessments so your budget focuses on areas that have already performed well. This helps make your marketing spend more effective. If you want to update your zip codes, please submit a question.

Why do some Meta leads come from people living outside my target geography?

Meta uses its own location logic to decide who is in your zip codes. While each territory's campaigns are set up with their own unique zip codes, Meta is known to use it's own rules to define who they think is likely to be in that zip code, and they do not let advertisers control this. In vacation or high-traffic areas, this can happen a bit more often, but it is generally a small portion of your overall budget. We are continuing to explore work arounds and have requested this feature to be changed, but it's an issue every brand on Meta is currently dealing with.

If we have multiple centers, do we have to run the same ads across all of them?

You have the choice to run separately or together. Please note that there will be separate management fees if you decide to go that route.

Can we change which zip codes are targeted?

Yes, you can submit changes through the Awarity-Sylvan LAF Portal as long as it is submitted by the deadline, and the zip codes are not located in another center’s territory.

How often is the creative being rotated?

Your creative will be updated to align with Sylvan’s promotions and seasonal moments, in partnership with Corporate. Over the next few months, we will build a creative library that fits your ideal schedule and brand messaging, and all templates will be approved by Corporate and localized for your center before they go live when applicable. If you have your own promotional or seasonal ideas you want included, please submit a ticket so we can add them to your campaign.

Where can I see the creative choices for my campaign?

Meta, Banner ads and Connected TV creative will be available in your reporting. We will share new creatives in webinars and via email as they become available for your campaign. We are working on a feature exclusively for Sylvan owners to allow you to view and schedule creatives around your academic calendar and it will launch in early 2026!

A Guided Tour of Command Center

Creative

Access all your designs and upload brand assets in one place.

Creative Library

Creative Production

What can I do in the Awarity-Sylvan LAF Portal?

Your Awarity-Sylvan LAF Portal allows you to check your territory’s current budget, spend, and monthly allocation. In the Budget Manager, you can update your annual or monthly budget and reallocate your budget to best suit your goals. In the Zip Code Manager, you can check the targeting and census info for your current zip codes and add or remove zip codes from your campaign.

How can I reduce my annual budget?

Annual budget reductions must be approved by Awarity and in some cases, Sylvan corporate to ensure you fulfill your annual LAF requirement. If you’d like to reduce your annual budget, please submit a question here and we’ll advise. 

Why can’t I submit changes for monthly budget reallocation?

Monthly budget reallocation can only be submitted if all annual budget has been allocated. You can confirm your allocation using the calculator on the lower right side.

When will my budget and zip codes be locked for each month?

All months will be locked the first business day after the 20th of the prior month.

Will I be notified of reforecasts?

Currently, there is no notification of corporate reforecasts. We encourage you to login to the portal to confirm your budget for the following month in advance of the 20th to allow time to submit changes.

What do the index values in the zip code demographic data mean?

Indexing measures how a specific subset compares to a baseline value of 100. Values >100 indicate a group is more likely to live in a zip code and values <100 indicate the group is less likely to live in a zip code.

How do we manage our budget?

Your annual budget is planned at the outset and then managed month to month through forecasting and pacing. Campaigns are adjusted to align with seasonality, performance, and approved changes. You can review your budget at any time in your Awarity-Sylvan LAF Portal.

How do we change the monthly allocation of our budget?

Monthly budget changes should be submitted through the Awarity-Sylvan LAF Portal.

When and where do we see what our budget is per month ahead of time?

Monthly budget details are available at any time in your Awarity-Sylvan LAF Portal. You’re encouraged to login before the 20th of each month to confirm your budget for the following month to account for any reforecasts.

Can the annual LAF commitment be distributed across whichever months we choose?

Your annual LAF commitment can be weighted unevenly across months, but changes must be submitted and approved in advance to ensure compliance and proper pacing.

How is my monthly budget calculated, managed, and communicated?

Your digital advertising budget is managed through a monthly reforecasting process led by Sylvan Corporate. Prior to the start of each month, Corporate reviews overall performance, seasonality, and systemwide priorities and then sets the approved monthly budget for each center. That reforecast determines how much media is allocated for the upcoming month and ensures budgets remain aligned with LAF commitments and broader network goals.

How can I change or reallocate my monthly budget?

If you would like to change or reallocate your monthly budget, you must submit updates in your Awarity-Sylvan LAF Portal in advance of the 20th the of the month prior to when the change should take effect. This deadline allows time for review, approval, and proper setup before the new month begins. Requests submitted after the deadline may need to be applied to a later month.

If I pause advertising for a month, do I still pay for that month?

No. If advertising is paused for a given month, you will not be charged media spend for that month. However, your annual LAF minimum commitment still applies, meaning any paused spend may need to be redistributed across other months in the year to meet the total annual requirement outlined in your agreement.

Can my annual LAF budget be allocated unevenly across the year?

Yes. Your annual LAF budget can be allocated unevenly to account for seasonality, enrollment cycles, or business needs. While monthly spend can vary, your total annual LAF commitment remains the same and must be fulfilled by the end of the year. All allocation changes should be submitted in advance through the Awarity-Sylvan LAF Portal.

How can I get support?

The Awarity team works behind the scenes to keep your campaigns performing well. For the fastest help, submit a question here. Samantha and the Partnership Success team receive a notification right away that a ticket has been submitted and we respond to every question within one business day. You can also view previous webinars and dashboard walkthroughs with other FAQ’s discussed here.

What is included in my management fee?

At Awarity you get the best of both worlds: a world-class Data Science team and AI optimizations. Our Data Science team is constantly developing testing plans and optimizations that are data-backed to ensure your campaign is as effective as possible. The AI platform carries out those optimizations faster and more accurately than any human could.

How can I contact my Awarity Rep?

For the fastest response, please submit a ticket here to our team. Samantha and the Partnership Success team receive a notification right away that a ticket has been submitted and we respond to every question within one business day.

How can I access the dashboard?

Your Campaign Central Dashboard will provide real time reporting for your center(s) for your Banner ad campaigns.

We are actively working with the corporate team to ensure all campaign reporting is consistent within Sylvan dashboards and Awarity.

As soon as this is complete, you will receive credentials. While we would all like to share this sooner, we understand that previously there were many inconsistencies with reporting metrics and want to ensure we provide you fully aligned data.

In the interim, your internal Sylvan Dashboard will provide you with data on leads generated overall.

How can I access the dashboard?

If you are new to partnering with Awarity for your 2026 LAF, you will receive your dashboard credentials via email from dashboard@awarity.com with a temporary password to login. Once received, you can login to your Awarity Campaign Central dashboard at dashboard.awarity.com. If you have partnered with us before, you can use your same login to see your performance.

How are leads being tracked?

In your Campaign Central executive summary, you will see total leads as reported from the Sylvan contacts database. This includes web forms, phone calls greater than two minutes, and engagement with the Sylvan Skills Check. In the different ad channels, you will see how the channels assert their impact over this lead flow. Watch this video here to learn more on why the total leads section is most important.

What audiences are being targeted?

On Paid Search, your ads show to people looking for tutoring services and Sylvan, with a stronger focus on non-branded searches so you can win parents who are not yet committed to a specific provider.

On Meta, we target parents of kids ages 6–17 using demographics, behaviors, and interests
like education, homeschooling, and competitors such as Mathnasium and Kumon.

On Banner Ads, we reach parents on sites and articles about parenting, tutoring, and educational enrichment, and we also retarget people who recently visited your website.

On Connected TV, your local commercial appears in front of parents with kids ages 6–17
on leading streaming channels and apps.

How were the zip codes chosen for my campaign?

Zip codes were selected using your past enrollments and booked assessments so your budget focuses on areas that have already performed well. This helps make your marketing spend more effective. If you want to update your zip codes, please submit a question.

Why do some Meta leads come from people living outside my target geography?

Meta uses its own location logic to decide who is in your zip codes. While each territory's campaigns are set up with their own unique zip codes, Meta is known to use it's own rules to define who they think is likely to be in that zip code, and they do not let advertisers control this. In vacation or high-traffic areas, this can happen a bit more often, but it is generally a small portion of your overall budget. We are continuing to explore work arounds and have requested this feature to be changed, but it's an issue every brand on Meta is currently dealing with.

If we have multiple centers, do we have to run the same ads across all of them?

You have the choice to run separately or together. Please note that there will be separate management fees if you decide to go that route.

Can we change which zip codes are targeted?

Yes, you can submit changes through the Awarity-Sylvan LAF Portal as long as it is submitted by the deadline, and the zip codes are not located in another center’s territory.

How often is the creative being rotated?

Your creative will be updated to align with Sylvan’s promotions and seasonal moments, in partnership with Corporate. Over the next few months, we will build a creative library that fits your ideal schedule and brand messaging, and all templates will be approved by Corporate and localized for your center before they go live when applicable. If you have your own promotional or seasonal ideas you want included, please submit a ticket so we can add them to your campaign.

Where can I see the creative choices for my campaign?

Meta, Banner ads and Connected TV creative will be available in your reporting. We will share new creatives in webinars and via email as they become available for your campaign. We are working on a feature exclusively for Sylvan owners to allow you to view and schedule creatives around your academic calendar and it will launch in early 2026!

A Guided Tour of Command Center

Campaign Onboarding

Simple steps to start your campaign.

Review Your Strategy

Upload Creative Assets

Place Your Pixels

Review Your Creative

Review Your Messaging

What can I do in the Awarity-Sylvan LAF Portal?

Your Awarity-Sylvan LAF Portal allows you to check your territory’s current budget, spend, and monthly allocation. In the Budget Manager, you can update your annual or monthly budget and reallocate your budget to best suit your goals. In the Zip Code Manager, you can check the targeting and census info for your current zip codes and add or remove zip codes from your campaign.

How can I reduce my annual budget?

Annual budget reductions must be approved by Awarity and in some cases, Sylvan corporate to ensure you fulfill your annual LAF requirement. If you’d like to reduce your annual budget, please submit a question here and we’ll advise. 

Why can’t I submit changes for monthly budget reallocation?

Monthly budget reallocation can only be submitted if all annual budget has been allocated. You can confirm your allocation using the calculator on the lower right side.

When will my budget and zip codes be locked for each month?

All months will be locked the first business day after the 20th of the prior month.

Will I be notified of reforecasts?

Currently, there is no notification of corporate reforecasts. We encourage you to login to the portal to confirm your budget for the following month in advance of the 20th to allow time to submit changes.

What do the index values in the zip code demographic data mean?

Indexing measures how a specific subset compares to a baseline value of 100. Values >100 indicate a group is more likely to live in a zip code and values <100 indicate the group is less likely to live in a zip code.

How do we manage our budget?

Your annual budget is planned at the outset and then managed month to month through forecasting and pacing. Campaigns are adjusted to align with seasonality, performance, and approved changes. You can review your budget at any time in your Awarity-Sylvan LAF Portal.

How do we change the monthly allocation of our budget?

Monthly budget changes should be submitted through the Awarity-Sylvan LAF Portal.

When and where do we see what our budget is per month ahead of time?

Monthly budget details are available at any time in your Awarity-Sylvan LAF Portal. You’re encouraged to login before the 20th of each month to confirm your budget for the following month to account for any reforecasts.

Can the annual LAF commitment be distributed across whichever months we choose?

Your annual LAF commitment can be weighted unevenly across months, but changes must be submitted and approved in advance to ensure compliance and proper pacing.

How is my monthly budget calculated, managed, and communicated?

Your digital advertising budget is managed through a monthly reforecasting process led by Sylvan Corporate. Prior to the start of each month, Corporate reviews overall performance, seasonality, and systemwide priorities and then sets the approved monthly budget for each center. That reforecast determines how much media is allocated for the upcoming month and ensures budgets remain aligned with LAF commitments and broader network goals.

How can I change or reallocate my monthly budget?

If you would like to change or reallocate your monthly budget, you must submit updates in your Awarity-Sylvan LAF Portal in advance of the 20th the of the month prior to when the change should take effect. This deadline allows time for review, approval, and proper setup before the new month begins. Requests submitted after the deadline may need to be applied to a later month.

If I pause advertising for a month, do I still pay for that month?

No. If advertising is paused for a given month, you will not be charged media spend for that month. However, your annual LAF minimum commitment still applies, meaning any paused spend may need to be redistributed across other months in the year to meet the total annual requirement outlined in your agreement.

Can my annual LAF budget be allocated unevenly across the year?

Yes. Your annual LAF budget can be allocated unevenly to account for seasonality, enrollment cycles, or business needs. While monthly spend can vary, your total annual LAF commitment remains the same and must be fulfilled by the end of the year. All allocation changes should be submitted in advance through the Awarity-Sylvan LAF Portal.

How can I get support?

The Awarity team works behind the scenes to keep your campaigns performing well. For the fastest help, submit a question here. Samantha and the Partnership Success team receive a notification right away that a ticket has been submitted and we respond to every question within one business day. You can also view previous webinars and dashboard walkthroughs with other FAQ’s discussed here.

What is included in my management fee?

At Awarity you get the best of both worlds: a world-class Data Science team and AI optimizations. Our Data Science team is constantly developing testing plans and optimizations that are data-backed to ensure your campaign is as effective as possible. The AI platform carries out those optimizations faster and more accurately than any human could.

How can I contact my Awarity Rep?

For the fastest response, please submit a ticket here to our team. Samantha and the Partnership Success team receive a notification right away that a ticket has been submitted and we respond to every question within one business day.

How can I access the dashboard?

Your Campaign Central Dashboard will provide real time reporting for your center(s) for your Banner ad campaigns.

We are actively working with the corporate team to ensure all campaign reporting is consistent within Sylvan dashboards and Awarity.

As soon as this is complete, you will receive credentials. While we would all like to share this sooner, we understand that previously there were many inconsistencies with reporting metrics and want to ensure we provide you fully aligned data.

In the interim, your internal Sylvan Dashboard will provide you with data on leads generated overall.

How can I access the dashboard?

If you are new to partnering with Awarity for your 2026 LAF, you will receive your dashboard credentials via email from dashboard@awarity.com with a temporary password to login. Once received, you can login to your Awarity Campaign Central dashboard at dashboard.awarity.com. If you have partnered with us before, you can use your same login to see your performance.

How are leads being tracked?

In your Campaign Central executive summary, you will see total leads as reported from the Sylvan contacts database. This includes web forms, phone calls greater than two minutes, and engagement with the Sylvan Skills Check. In the different ad channels, you will see how the channels assert their impact over this lead flow. Watch this video here to learn more on why the total leads section is most important.

What audiences are being targeted?

On Paid Search, your ads show to people looking for tutoring services and Sylvan, with a stronger focus on non-branded searches so you can win parents who are not yet committed to a specific provider.

On Meta, we target parents of kids ages 6–17 using demographics, behaviors, and interests
like education, homeschooling, and competitors such as Mathnasium and Kumon.

On Banner Ads, we reach parents on sites and articles about parenting, tutoring, and educational enrichment, and we also retarget people who recently visited your website.

On Connected TV, your local commercial appears in front of parents with kids ages 6–17
on leading streaming channels and apps.

How were the zip codes chosen for my campaign?

Zip codes were selected using your past enrollments and booked assessments so your budget focuses on areas that have already performed well. This helps make your marketing spend more effective. If you want to update your zip codes, please submit a question.

Why do some Meta leads come from people living outside my target geography?

Meta uses its own location logic to decide who is in your zip codes. While each territory's campaigns are set up with their own unique zip codes, Meta is known to use it's own rules to define who they think is likely to be in that zip code, and they do not let advertisers control this. In vacation or high-traffic areas, this can happen a bit more often, but it is generally a small portion of your overall budget. We are continuing to explore work arounds and have requested this feature to be changed, but it's an issue every brand on Meta is currently dealing with.

If we have multiple centers, do we have to run the same ads across all of them?

You have the choice to run separately or together. Please note that there will be separate management fees if you decide to go that route.

Can we change which zip codes are targeted?

Yes, you can submit changes through the Awarity-Sylvan LAF Portal as long as it is submitted by the deadline, and the zip codes are not located in another center’s territory.

How often is the creative being rotated?

Your creative will be updated to align with Sylvan’s promotions and seasonal moments, in partnership with Corporate. Over the next few months, we will build a creative library that fits your ideal schedule and brand messaging, and all templates will be approved by Corporate and localized for your center before they go live when applicable. If you have your own promotional or seasonal ideas you want included, please submit a ticket so we can add them to your campaign.

Where can I see the creative choices for my campaign?

Meta, Banner ads and Connected TV creative will be available in your reporting. We will share new creatives in webinars and via email as they become available for your campaign. We are working on a feature exclusively for Sylvan owners to allow you to view and schedule creatives around your academic calendar and it will launch in early 2026!

A Guided Tour of Command Center

Campaign Performance
Command Center
Creative
Campaign Onboarding

Campaign Performance

Keep track of detailed campaign performance daily for every channel.

Multi-app Dashboard

Executive Summary

Heat Map

Key Metrics

Creative Performance

What can I do in the Awarity-Sylvan LAF Portal?

Your Awarity-Sylvan LAF Portal allows you to check your territory’s current budget, spend, and monthly allocation. In the Budget Manager, you can update your annual or monthly budget and reallocate your budget to best suit your goals. In the Zip Code Manager, you can check the targeting and census info for your current zip codes and add or remove zip codes from your campaign.

How can I reduce my annual budget?

Annual budget reductions must be approved by Awarity and in some cases, Sylvan corporate to ensure you fulfill your annual LAF requirement. If you’d like to reduce your annual budget, please submit a question here and we’ll advise. 

Why can’t I submit changes for monthly budget reallocation?

Monthly budget reallocation can only be submitted if all annual budget has been allocated. You can confirm your allocation using the calculator on the lower right side.

When will my budget and zip codes be locked for each month?

All months will be locked the first business day after the 20th of the prior month.

Will I be notified of reforecasts?

Currently, there is no notification of corporate reforecasts. We encourage you to login to the portal to confirm your budget for the following month in advance of the 20th to allow time to submit changes.

What do the index values in the zip code demographic data mean?

Indexing measures how a specific subset compares to a baseline value of 100. Values >100 indicate a group is more likely to live in a zip code and values <100 indicate the group is less likely to live in a zip code.

How do we manage our budget?

Your annual budget is planned at the outset and then managed month to month through forecasting and pacing. Campaigns are adjusted to align with seasonality, performance, and approved changes. You can review your budget at any time in your Awarity-Sylvan LAF Portal.

How do we change the monthly allocation of our budget?

Monthly budget changes should be submitted through the Awarity-Sylvan LAF Portal.

When and where do we see what our budget is per month ahead of time?

Monthly budget details are available at any time in your Awarity-Sylvan LAF Portal. You’re encouraged to login before the 20th of each month to confirm your budget for the following month to account for any reforecasts.

Can the annual LAF commitment be distributed across whichever months we choose?

Your annual LAF commitment can be weighted unevenly across months, but changes must be submitted and approved in advance to ensure compliance and proper pacing.

How is my monthly budget calculated, managed, and communicated?

Your digital advertising budget is managed through a monthly reforecasting process led by Sylvan Corporate. Prior to the start of each month, Corporate reviews overall performance, seasonality, and systemwide priorities and then sets the approved monthly budget for each center. That reforecast determines how much media is allocated for the upcoming month and ensures budgets remain aligned with LAF commitments and broader network goals.

How can I change or reallocate my monthly budget?

If you would like to change or reallocate your monthly budget, you must submit updates in your Awarity-Sylvan LAF Portal in advance of the 20th the of the month prior to when the change should take effect. This deadline allows time for review, approval, and proper setup before the new month begins. Requests submitted after the deadline may need to be applied to a later month.

If I pause advertising for a month, do I still pay for that month?

No. If advertising is paused for a given month, you will not be charged media spend for that month. However, your annual LAF minimum commitment still applies, meaning any paused spend may need to be redistributed across other months in the year to meet the total annual requirement outlined in your agreement.

Can my annual LAF budget be allocated unevenly across the year?

Yes. Your annual LAF budget can be allocated unevenly to account for seasonality, enrollment cycles, or business needs. While monthly spend can vary, your total annual LAF commitment remains the same and must be fulfilled by the end of the year. All allocation changes should be submitted in advance through the Awarity-Sylvan LAF Portal.

How can I get support?

The Awarity team works behind the scenes to keep your campaigns performing well. For the fastest help, submit a question here. Samantha and the Partnership Success team receive a notification right away that a ticket has been submitted and we respond to every question within one business day. You can also view previous webinars and dashboard walkthroughs with other FAQ’s discussed here.

What is included in my management fee?

At Awarity you get the best of both worlds: a world-class Data Science team and AI optimizations. Our Data Science team is constantly developing testing plans and optimizations that are data-backed to ensure your campaign is as effective as possible. The AI platform carries out those optimizations faster and more accurately than any human could.

How can I contact my Awarity Rep?

For the fastest response, please submit a ticket here to our team. Samantha and the Partnership Success team receive a notification right away that a ticket has been submitted and we respond to every question within one business day.

How can I access the dashboard?

Your Campaign Central Dashboard will provide real time reporting for your center(s) for your Banner ad campaigns.

We are actively working with the corporate team to ensure all campaign reporting is consistent within Sylvan dashboards and Awarity.

As soon as this is complete, you will receive credentials. While we would all like to share this sooner, we understand that previously there were many inconsistencies with reporting metrics and want to ensure we provide you fully aligned data.

In the interim, your internal Sylvan Dashboard will provide you with data on leads generated overall.

How can I access the dashboard?

If you are new to partnering with Awarity for your 2026 LAF, you will receive your dashboard credentials via email from dashboard@awarity.com with a temporary password to login. Once received, you can login to your Awarity Campaign Central dashboard at dashboard.awarity.com. If you have partnered with us before, you can use your same login to see your performance.

How are leads being tracked?

In your Campaign Central executive summary, you will see total leads as reported from the Sylvan contacts database. This includes web forms, phone calls greater than two minutes, and engagement with the Sylvan Skills Check. In the different ad channels, you will see how the channels assert their impact over this lead flow. Watch this video here to learn more on why the total leads section is most important.

What audiences are being targeted?

On Paid Search, your ads show to people looking for tutoring services and Sylvan, with a stronger focus on non-branded searches so you can win parents who are not yet committed to a specific provider.

On Meta, we target parents of kids ages 6–17 using demographics, behaviors, and interests
like education, homeschooling, and competitors such as Mathnasium and Kumon.

On Banner Ads, we reach parents on sites and articles about parenting, tutoring, and educational enrichment, and we also retarget people who recently visited your website.

On Connected TV, your local commercial appears in front of parents with kids ages 6–17
on leading streaming channels and apps.

How were the zip codes chosen for my campaign?

Zip codes were selected using your past enrollments and booked assessments so your budget focuses on areas that have already performed well. This helps make your marketing spend more effective. If you want to update your zip codes, please submit a question.

Why do some Meta leads come from people living outside my target geography?

Meta uses its own location logic to decide who is in your zip codes. While each territory's campaigns are set up with their own unique zip codes, Meta is known to use it's own rules to define who they think is likely to be in that zip code, and they do not let advertisers control this. In vacation or high-traffic areas, this can happen a bit more often, but it is generally a small portion of your overall budget. We are continuing to explore work arounds and have requested this feature to be changed, but it's an issue every brand on Meta is currently dealing with.

If we have multiple centers, do we have to run the same ads across all of them?

You have the choice to run separately or together. Please note that there will be separate management fees if you decide to go that route.

Can we change which zip codes are targeted?

Yes, you can submit changes through the Awarity-Sylvan LAF Portal as long as it is submitted by the deadline, and the zip codes are not located in another center’s territory.

How often is the creative being rotated?

Your creative will be updated to align with Sylvan’s promotions and seasonal moments, in partnership with Corporate. Over the next few months, we will build a creative library that fits your ideal schedule and brand messaging, and all templates will be approved by Corporate and localized for your center before they go live when applicable. If you have your own promotional or seasonal ideas you want included, please submit a ticket so we can add them to your campaign.

Where can I see the creative choices for my campaign?

Meta, Banner ads and Connected TV creative will be available in your reporting. We will share new creatives in webinars and via email as they become available for your campaign. We are working on a feature exclusively for Sylvan owners to allow you to view and schedule creatives around your academic calendar and it will launch in early 2026!

A Guided Tour of Command Center

Command
Center

Our plan to reach your target audience.

Targeting Approach

Active & Prior Flights

Schedule New Campaign

What can I do in the Awarity-Sylvan LAF Portal?

Your Awarity-Sylvan LAF Portal allows you to check your territory’s current budget, spend, and monthly allocation. In the Budget Manager, you can update your annual or monthly budget and reallocate your budget to best suit your goals. In the Zip Code Manager, you can check the targeting and census info for your current zip codes and add or remove zip codes from your campaign.

How can I reduce my annual budget?

Annual budget reductions must be approved by Awarity and in some cases, Sylvan corporate to ensure you fulfill your annual LAF requirement. If you’d like to reduce your annual budget, please submit a question here and we’ll advise. 

Why can’t I submit changes for monthly budget reallocation?

Monthly budget reallocation can only be submitted if all annual budget has been allocated. You can confirm your allocation using the calculator on the lower right side.

When will my budget and zip codes be locked for each month?

All months will be locked the first business day after the 20th of the prior month.

Will I be notified of reforecasts?

Currently, there is no notification of corporate reforecasts. We encourage you to login to the portal to confirm your budget for the following month in advance of the 20th to allow time to submit changes.

What do the index values in the zip code demographic data mean?

Indexing measures how a specific subset compares to a baseline value of 100. Values >100 indicate a group is more likely to live in a zip code and values <100 indicate the group is less likely to live in a zip code.

How do we manage our budget?

Your annual budget is planned at the outset and then managed month to month through forecasting and pacing. Campaigns are adjusted to align with seasonality, performance, and approved changes. You can review your budget at any time in your Awarity-Sylvan LAF Portal.

How do we change the monthly allocation of our budget?

Monthly budget changes should be submitted through the Awarity-Sylvan LAF Portal.

When and where do we see what our budget is per month ahead of time?

Monthly budget details are available at any time in your Awarity-Sylvan LAF Portal. You’re encouraged to login before the 20th of each month to confirm your budget for the following month to account for any reforecasts.

Can the annual LAF commitment be distributed across whichever months we choose?

Your annual LAF commitment can be weighted unevenly across months, but changes must be submitted and approved in advance to ensure compliance and proper pacing.

How is my monthly budget calculated, managed, and communicated?

Your digital advertising budget is managed through a monthly reforecasting process led by Sylvan Corporate. Prior to the start of each month, Corporate reviews overall performance, seasonality, and systemwide priorities and then sets the approved monthly budget for each center. That reforecast determines how much media is allocated for the upcoming month and ensures budgets remain aligned with LAF commitments and broader network goals.

How can I change or reallocate my monthly budget?

If you would like to change or reallocate your monthly budget, you must submit updates in your Awarity-Sylvan LAF Portal in advance of the 20th the of the month prior to when the change should take effect. This deadline allows time for review, approval, and proper setup before the new month begins. Requests submitted after the deadline may need to be applied to a later month.

If I pause advertising for a month, do I still pay for that month?

No. If advertising is paused for a given month, you will not be charged media spend for that month. However, your annual LAF minimum commitment still applies, meaning any paused spend may need to be redistributed across other months in the year to meet the total annual requirement outlined in your agreement.

Can my annual LAF budget be allocated unevenly across the year?

Yes. Your annual LAF budget can be allocated unevenly to account for seasonality, enrollment cycles, or business needs. While monthly spend can vary, your total annual LAF commitment remains the same and must be fulfilled by the end of the year. All allocation changes should be submitted in advance through the Awarity-Sylvan LAF Portal.

How can I get support?

The Awarity team works behind the scenes to keep your campaigns performing well. For the fastest help, submit a question here. Samantha and the Partnership Success team receive a notification right away that a ticket has been submitted and we respond to every question within one business day. You can also view previous webinars and dashboard walkthroughs with other FAQ’s discussed here.

What is included in my management fee?

At Awarity you get the best of both worlds: a world-class Data Science team and AI optimizations. Our Data Science team is constantly developing testing plans and optimizations that are data-backed to ensure your campaign is as effective as possible. The AI platform carries out those optimizations faster and more accurately than any human could.

How can I contact my Awarity Rep?

For the fastest response, please submit a ticket here to our team. Samantha and the Partnership Success team receive a notification right away that a ticket has been submitted and we respond to every question within one business day.

How can I access the dashboard?

Your Campaign Central Dashboard will provide real time reporting for your center(s) for your Banner ad campaigns.

We are actively working with the corporate team to ensure all campaign reporting is consistent within Sylvan dashboards and Awarity.

As soon as this is complete, you will receive credentials. While we would all like to share this sooner, we understand that previously there were many inconsistencies with reporting metrics and want to ensure we provide you fully aligned data.

In the interim, your internal Sylvan Dashboard will provide you with data on leads generated overall.

How can I access the dashboard?

If you are new to partnering with Awarity for your 2026 LAF, you will receive your dashboard credentials via email from dashboard@awarity.com with a temporary password to login. Once received, you can login to your Awarity Campaign Central dashboard at dashboard.awarity.com. If you have partnered with us before, you can use your same login to see your performance.

How are leads being tracked?

In your Campaign Central executive summary, you will see total leads as reported from the Sylvan contacts database. This includes web forms, phone calls greater than two minutes, and engagement with the Sylvan Skills Check. In the different ad channels, you will see how the channels assert their impact over this lead flow. Watch this video here to learn more on why the total leads section is most important.

What audiences are being targeted?

On Paid Search, your ads show to people looking for tutoring services and Sylvan, with a stronger focus on non-branded searches so you can win parents who are not yet committed to a specific provider.

On Meta, we target parents of kids ages 6–17 using demographics, behaviors, and interests
like education, homeschooling, and competitors such as Mathnasium and Kumon.

On Banner Ads, we reach parents on sites and articles about parenting, tutoring, and educational enrichment, and we also retarget people who recently visited your website.

On Connected TV, your local commercial appears in front of parents with kids ages 6–17
on leading streaming channels and apps.

How were the zip codes chosen for my campaign?

Zip codes were selected using your past enrollments and booked assessments so your budget focuses on areas that have already performed well. This helps make your marketing spend more effective. If you want to update your zip codes, please submit a question.

Why do some Meta leads come from people living outside my target geography?

Meta uses its own location logic to decide who is in your zip codes. While each territory's campaigns are set up with their own unique zip codes, Meta is known to use it's own rules to define who they think is likely to be in that zip code, and they do not let advertisers control this. In vacation or high-traffic areas, this can happen a bit more often, but it is generally a small portion of your overall budget. We are continuing to explore work arounds and have requested this feature to be changed, but it's an issue every brand on Meta is currently dealing with.

If we have multiple centers, do we have to run the same ads across all of them?

You have the choice to run separately or together. Please note that there will be separate management fees if you decide to go that route.

Can we change which zip codes are targeted?

Yes, you can submit changes through the Awarity-Sylvan LAF Portal as long as it is submitted by the deadline, and the zip codes are not located in another center’s territory.

How often is the creative being rotated?

Your creative will be updated to align with Sylvan’s promotions and seasonal moments, in partnership with Corporate. Over the next few months, we will build a creative library that fits your ideal schedule and brand messaging, and all templates will be approved by Corporate and localized for your center before they go live when applicable. If you have your own promotional or seasonal ideas you want included, please submit a ticket so we can add them to your campaign.

Where can I see the creative choices for my campaign?

Meta, Banner ads and Connected TV creative will be available in your reporting. We will share new creatives in webinars and via email as they become available for your campaign. We are working on a feature exclusively for Sylvan owners to allow you to view and schedule creatives around your academic calendar and it will launch in early 2026!

A Guided Tour of Command Center

Creative

Access all your designs and upload brand assets in one place.

Creative Library

Creative Production

What can I do in the Awarity-Sylvan LAF Portal?

Your Awarity-Sylvan LAF Portal allows you to check your territory’s current budget, spend, and monthly allocation. In the Budget Manager, you can update your annual or monthly budget and reallocate your budget to best suit your goals. In the Zip Code Manager, you can check the targeting and census info for your current zip codes and add or remove zip codes from your campaign.

How can I reduce my annual budget?

Annual budget reductions must be approved by Awarity and in some cases, Sylvan corporate to ensure you fulfill your annual LAF requirement. If you’d like to reduce your annual budget, please submit a question here and we’ll advise. 

Why can’t I submit changes for monthly budget reallocation?

Monthly budget reallocation can only be submitted if all annual budget has been allocated. You can confirm your allocation using the calculator on the lower right side.

When will my budget and zip codes be locked for each month?

All months will be locked the first business day after the 20th of the prior month.

Will I be notified of reforecasts?

Currently, there is no notification of corporate reforecasts. We encourage you to login to the portal to confirm your budget for the following month in advance of the 20th to allow time to submit changes.

What do the index values in the zip code demographic data mean?

Indexing measures how a specific subset compares to a baseline value of 100. Values >100 indicate a group is more likely to live in a zip code and values <100 indicate the group is less likely to live in a zip code.

How do we manage our budget?

Your annual budget is planned at the outset and then managed month to month through forecasting and pacing. Campaigns are adjusted to align with seasonality, performance, and approved changes. You can review your budget at any time in your Awarity-Sylvan LAF Portal.

How do we change the monthly allocation of our budget?

Monthly budget changes should be submitted through the Awarity-Sylvan LAF Portal.

When and where do we see what our budget is per month ahead of time?

Monthly budget details are available at any time in your Awarity-Sylvan LAF Portal. You’re encouraged to login before the 20th of each month to confirm your budget for the following month to account for any reforecasts.

Can the annual LAF commitment be distributed across whichever months we choose?

Your annual LAF commitment can be weighted unevenly across months, but changes must be submitted and approved in advance to ensure compliance and proper pacing.

How is my monthly budget calculated, managed, and communicated?

Your digital advertising budget is managed through a monthly reforecasting process led by Sylvan Corporate. Prior to the start of each month, Corporate reviews overall performance, seasonality, and systemwide priorities and then sets the approved monthly budget for each center. That reforecast determines how much media is allocated for the upcoming month and ensures budgets remain aligned with LAF commitments and broader network goals.

How can I change or reallocate my monthly budget?

If you would like to change or reallocate your monthly budget, you must submit updates in your Awarity-Sylvan LAF Portal in advance of the 20th the of the month prior to when the change should take effect. This deadline allows time for review, approval, and proper setup before the new month begins. Requests submitted after the deadline may need to be applied to a later month.

If I pause advertising for a month, do I still pay for that month?

No. If advertising is paused for a given month, you will not be charged media spend for that month. However, your annual LAF minimum commitment still applies, meaning any paused spend may need to be redistributed across other months in the year to meet the total annual requirement outlined in your agreement.

Can my annual LAF budget be allocated unevenly across the year?

Yes. Your annual LAF budget can be allocated unevenly to account for seasonality, enrollment cycles, or business needs. While monthly spend can vary, your total annual LAF commitment remains the same and must be fulfilled by the end of the year. All allocation changes should be submitted in advance through the Awarity-Sylvan LAF Portal.

How can I get support?

The Awarity team works behind the scenes to keep your campaigns performing well. For the fastest help, submit a question here. Samantha and the Partnership Success team receive a notification right away that a ticket has been submitted and we respond to every question within one business day. You can also view previous webinars and dashboard walkthroughs with other FAQ’s discussed here.

What is included in my management fee?

At Awarity you get the best of both worlds: a world-class Data Science team and AI optimizations. Our Data Science team is constantly developing testing plans and optimizations that are data-backed to ensure your campaign is as effective as possible. The AI platform carries out those optimizations faster and more accurately than any human could.

How can I contact my Awarity Rep?

For the fastest response, please submit a ticket here to our team. Samantha and the Partnership Success team receive a notification right away that a ticket has been submitted and we respond to every question within one business day.

How can I access the dashboard?

Your Campaign Central Dashboard will provide real time reporting for your center(s) for your Banner ad campaigns.

We are actively working with the corporate team to ensure all campaign reporting is consistent within Sylvan dashboards and Awarity.

As soon as this is complete, you will receive credentials. While we would all like to share this sooner, we understand that previously there were many inconsistencies with reporting metrics and want to ensure we provide you fully aligned data.

In the interim, your internal Sylvan Dashboard will provide you with data on leads generated overall.

How can I access the dashboard?

If you are new to partnering with Awarity for your 2026 LAF, you will receive your dashboard credentials via email from dashboard@awarity.com with a temporary password to login. Once received, you can login to your Awarity Campaign Central dashboard at dashboard.awarity.com. If you have partnered with us before, you can use your same login to see your performance.

How are leads being tracked?

In your Campaign Central executive summary, you will see total leads as reported from the Sylvan contacts database. This includes web forms, phone calls greater than two minutes, and engagement with the Sylvan Skills Check. In the different ad channels, you will see how the channels assert their impact over this lead flow. Watch this video here to learn more on why the total leads section is most important.

What audiences are being targeted?

On Paid Search, your ads show to people looking for tutoring services and Sylvan, with a stronger focus on non-branded searches so you can win parents who are not yet committed to a specific provider.

On Meta, we target parents of kids ages 6–17 using demographics, behaviors, and interests
like education, homeschooling, and competitors such as Mathnasium and Kumon.

On Banner Ads, we reach parents on sites and articles about parenting, tutoring, and educational enrichment, and we also retarget people who recently visited your website.

On Connected TV, your local commercial appears in front of parents with kids ages 6–17
on leading streaming channels and apps.

How were the zip codes chosen for my campaign?

Zip codes were selected using your past enrollments and booked assessments so your budget focuses on areas that have already performed well. This helps make your marketing spend more effective. If you want to update your zip codes, please submit a question.

Why do some Meta leads come from people living outside my target geography?

Meta uses its own location logic to decide who is in your zip codes. While each territory's campaigns are set up with their own unique zip codes, Meta is known to use it's own rules to define who they think is likely to be in that zip code, and they do not let advertisers control this. In vacation or high-traffic areas, this can happen a bit more often, but it is generally a small portion of your overall budget. We are continuing to explore work arounds and have requested this feature to be changed, but it's an issue every brand on Meta is currently dealing with.

If we have multiple centers, do we have to run the same ads across all of them?

You have the choice to run separately or together. Please note that there will be separate management fees if you decide to go that route.

Can we change which zip codes are targeted?

Yes, you can submit changes through the Awarity-Sylvan LAF Portal as long as it is submitted by the deadline, and the zip codes are not located in another center’s territory.

How often is the creative being rotated?

Your creative will be updated to align with Sylvan’s promotions and seasonal moments, in partnership with Corporate. Over the next few months, we will build a creative library that fits your ideal schedule and brand messaging, and all templates will be approved by Corporate and localized for your center before they go live when applicable. If you have your own promotional or seasonal ideas you want included, please submit a ticket so we can add them to your campaign.

Where can I see the creative choices for my campaign?

Meta, Banner ads and Connected TV creative will be available in your reporting. We will share new creatives in webinars and via email as they become available for your campaign. We are working on a feature exclusively for Sylvan owners to allow you to view and schedule creatives around your academic calendar and it will launch in early 2026!

A Guided Tour of Command Center

Campaign Onboarding

Simple steps to start your campaign.

Review Your Strategy

Upload Creative Assets

Place Your Pixels

Review Your Creative

Review Your Messaging

What can I do in the Awarity-Sylvan LAF Portal?

Your Awarity-Sylvan LAF Portal allows you to check your territory’s current budget, spend, and monthly allocation. In the Budget Manager, you can update your annual or monthly budget and reallocate your budget to best suit your goals. In the Zip Code Manager, you can check the targeting and census info for your current zip codes and add or remove zip codes from your campaign.

How can I reduce my annual budget?

Annual budget reductions must be approved by Awarity and in some cases, Sylvan corporate to ensure you fulfill your annual LAF requirement. If you’d like to reduce your annual budget, please submit a question here and we’ll advise. 

Why can’t I submit changes for monthly budget reallocation?

Monthly budget reallocation can only be submitted if all annual budget has been allocated. You can confirm your allocation using the calculator on the lower right side.

When will my budget and zip codes be locked for each month?

All months will be locked the first business day after the 20th of the prior month.

Will I be notified of reforecasts?

Currently, there is no notification of corporate reforecasts. We encourage you to login to the portal to confirm your budget for the following month in advance of the 20th to allow time to submit changes.

What do the index values in the zip code demographic data mean?

Indexing measures how a specific subset compares to a baseline value of 100. Values >100 indicate a group is more likely to live in a zip code and values <100 indicate the group is less likely to live in a zip code.

How do we manage our budget?

Your annual budget is planned at the outset and then managed month to month through forecasting and pacing. Campaigns are adjusted to align with seasonality, performance, and approved changes. You can review your budget at any time in your Awarity-Sylvan LAF Portal.

How do we change the monthly allocation of our budget?

Monthly budget changes should be submitted through the Awarity-Sylvan LAF Portal.

When and where do we see what our budget is per month ahead of time?

Monthly budget details are available at any time in your Awarity-Sylvan LAF Portal. You’re encouraged to login before the 20th of each month to confirm your budget for the following month to account for any reforecasts.

Can the annual LAF commitment be distributed across whichever months we choose?

Your annual LAF commitment can be weighted unevenly across months, but changes must be submitted and approved in advance to ensure compliance and proper pacing.

How is my monthly budget calculated, managed, and communicated?

Your digital advertising budget is managed through a monthly reforecasting process led by Sylvan Corporate. Prior to the start of each month, Corporate reviews overall performance, seasonality, and systemwide priorities and then sets the approved monthly budget for each center. That reforecast determines how much media is allocated for the upcoming month and ensures budgets remain aligned with LAF commitments and broader network goals.

How can I change or reallocate my monthly budget?

If you would like to change or reallocate your monthly budget, you must submit updates in your Awarity-Sylvan LAF Portal in advance of the 20th the of the month prior to when the change should take effect. This deadline allows time for review, approval, and proper setup before the new month begins. Requests submitted after the deadline may need to be applied to a later month.

If I pause advertising for a month, do I still pay for that month?

No. If advertising is paused for a given month, you will not be charged media spend for that month. However, your annual LAF minimum commitment still applies, meaning any paused spend may need to be redistributed across other months in the year to meet the total annual requirement outlined in your agreement.

Can my annual LAF budget be allocated unevenly across the year?

Yes. Your annual LAF budget can be allocated unevenly to account for seasonality, enrollment cycles, or business needs. While monthly spend can vary, your total annual LAF commitment remains the same and must be fulfilled by the end of the year. All allocation changes should be submitted in advance through the Awarity-Sylvan LAF Portal.

How can I get support?

The Awarity team works behind the scenes to keep your campaigns performing well. For the fastest help, submit a question here. Samantha and the Partnership Success team receive a notification right away that a ticket has been submitted and we respond to every question within one business day. You can also view previous webinars and dashboard walkthroughs with other FAQ’s discussed here.

What is included in my management fee?

At Awarity you get the best of both worlds: a world-class Data Science team and AI optimizations. Our Data Science team is constantly developing testing plans and optimizations that are data-backed to ensure your campaign is as effective as possible. The AI platform carries out those optimizations faster and more accurately than any human could.

How can I contact my Awarity Rep?

For the fastest response, please submit a ticket here to our team. Samantha and the Partnership Success team receive a notification right away that a ticket has been submitted and we respond to every question within one business day.

How can I access the dashboard?

Your Campaign Central Dashboard will provide real time reporting for your center(s) for your Banner ad campaigns.

We are actively working with the corporate team to ensure all campaign reporting is consistent within Sylvan dashboards and Awarity.

As soon as this is complete, you will receive credentials. While we would all like to share this sooner, we understand that previously there were many inconsistencies with reporting metrics and want to ensure we provide you fully aligned data.

In the interim, your internal Sylvan Dashboard will provide you with data on leads generated overall.

How can I access the dashboard?

If you are new to partnering with Awarity for your 2026 LAF, you will receive your dashboard credentials via email from dashboard@awarity.com with a temporary password to login. Once received, you can login to your Awarity Campaign Central dashboard at dashboard.awarity.com. If you have partnered with us before, you can use your same login to see your performance.

How are leads being tracked?

In your Campaign Central executive summary, you will see total leads as reported from the Sylvan contacts database. This includes web forms, phone calls greater than two minutes, and engagement with the Sylvan Skills Check. In the different ad channels, you will see how the channels assert their impact over this lead flow. Watch this video here to learn more on why the total leads section is most important.

What audiences are being targeted?

On Paid Search, your ads show to people looking for tutoring services and Sylvan, with a stronger focus on non-branded searches so you can win parents who are not yet committed to a specific provider.

On Meta, we target parents of kids ages 6–17 using demographics, behaviors, and interests
like education, homeschooling, and competitors such as Mathnasium and Kumon.

On Banner Ads, we reach parents on sites and articles about parenting, tutoring, and educational enrichment, and we also retarget people who recently visited your website.

On Connected TV, your local commercial appears in front of parents with kids ages 6–17
on leading streaming channels and apps.

How were the zip codes chosen for my campaign?

Zip codes were selected using your past enrollments and booked assessments so your budget focuses on areas that have already performed well. This helps make your marketing spend more effective. If you want to update your zip codes, please submit a question.

Why do some Meta leads come from people living outside my target geography?

Meta uses its own location logic to decide who is in your zip codes. While each territory's campaigns are set up with their own unique zip codes, Meta is known to use it's own rules to define who they think is likely to be in that zip code, and they do not let advertisers control this. In vacation or high-traffic areas, this can happen a bit more often, but it is generally a small portion of your overall budget. We are continuing to explore work arounds and have requested this feature to be changed, but it's an issue every brand on Meta is currently dealing with.

If we have multiple centers, do we have to run the same ads across all of them?

You have the choice to run separately or together. Please note that there will be separate management fees if you decide to go that route.

Can we change which zip codes are targeted?

Yes, you can submit changes through the Awarity-Sylvan LAF Portal as long as it is submitted by the deadline, and the zip codes are not located in another center’s territory.

How often is the creative being rotated?

Your creative will be updated to align with Sylvan’s promotions and seasonal moments, in partnership with Corporate. Over the next few months, we will build a creative library that fits your ideal schedule and brand messaging, and all templates will be approved by Corporate and localized for your center before they go live when applicable. If you have your own promotional or seasonal ideas you want included, please submit a ticket so we can add them to your campaign.

Where can I see the creative choices for my campaign?

Meta, Banner ads and Connected TV creative will be available in your reporting. We will share new creatives in webinars and via email as they become available for your campaign. We are working on a feature exclusively for Sylvan owners to allow you to view and schedule creatives around your academic calendar and it will launch in early 2026!

A Guided Tour of Command Center

Campaign Performance
Command Center
Creative
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Campaign Performance

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Our plan to reach your target audience.

A Guided Tour of Command Center

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A Guided Tour of Creative

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Simple steps to start your campaign.

A Guided Tour of Campaign Onboarding

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